Olivela Legal Information
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Last updated: September 29, 2026
Jewelry Concierge SMS Terms
Olivela, Inc. provides personalized assistance through the Olivela Jewelry Concierge SMS service.
How the service works
When you text our Jewelry Concierge, you agree to receive SMS replies relating to your inquiry and its resolution. These may include assistance with jewelry sizing, product details, availability, customization, appointments and existing orders, including requested product links or images.
Contacting Jewelry Concierge does not subscribe you to marketing messages. These terms apply specifically to the Jewelry Concierge messaging service.
Message frequency and charges
Message frequency varies. Message and data rates may apply.
Opting out
You can stop receiving Jewelry Concierge text messages at any time by replying STOP to our concierge number. You may receive a final message confirming your opt-out, after which no further messages will be sent through this service unless you opt in again.
Getting help
Reply HELP for assistance, or email help@olivela.com.
Message delivery
Carriers are not liable for delayed or undelivered messages.
Privacy
Please review our Privacy Policy for information about how we collect, use and protect your information.