Returns & exchanges
What is your return policy?
We offer free returns on items not marked final sale. Returns must be shipped back within 30 days of the item’s ship date. Once we have received and processed your return, refunds will be issued via the original method of payment. Purchases made using a gift card or store credit will be refunded as credit to your Olivela account. Please allow up to 14 days for processing.
To qualify for a refund, all returned items must be in unused, unworn, unwashed and undamaged condition, and in the original packaging with all designer, Olivela and seal tags attached. Packaging may include hangers, plastic wrap, boxes, dust covers and garment bags and must be returned undamaged. Cosmetics must be unopened to qualify for a refund. Items must be returned securely and shipped within a shipping box. We reserve the right to decline any returns that do not meet this criteria.
How can I return an online purchase?
Please select "Exchanges & Returns" from the bottom of the homepage. You will be asked to enter your order number to select the item you wish to return, and you will receive a free prepaid mailing label.
Can I make an exchange?
Yes, many items can be exchanged for an alternate size. To initiate, please select "Exchanges & Returns" from the bottom of the homepage. You will be asked to enter your order number to select the item you wish to return, and you will receive a free prepaid mailing label.
How long does it take to process a return?
Please allow up to 14 days for processing after we receive your return.
How can I return an in-store purchase?
Items purchased in store may be returned to our retail store. Returns with an original or email receipt will be accepted up to 30 days from the date of purchase. To qualify for a refund, all returned items must be in unused, unworn, unwashed and undamaged condition, and in the original packaging with all designer, Olivela, swimwear liners and seal tags attached. Packaging may include hangers, plastic wrap, boxes, dust covers and garment bags. If you are unable to make your return in store, please contact us at help@olivela.com to make arrangements.
Shipping
How much does shipping cost?
We offer free standard ground shipping within the United States on all orders. Select items can be upgraded to express shipping for a fee.
Are expedited shipping options available?
Select items can be upgraded to express 2-Day or Next Day shipping for a fee. You can review each item's estimated delivery date at checkout.
Shipping
How much does shipping cost?
We accept Visa, MasterCard, Discover and American Express, PayPal, Apple Pay, Google Pay and Shopify Pay.
Can you ship one of my items to a different address?
Each order can only be shipped to one address.
Will all my items be shipped together?
To ensure your order ships to you as quickly as possible, some orders may be sent in multiple shipments. In those cases, you will receive a separate shipping confirmation email with tracking.
Orders
How can I track my order?
As soon as your package is on its way, you will receive a shipping confirmation email with tracking information. To view your order status and to track your package, log into your Olivela account for your order history.
When will my order arrive?
Shipping times may vary per item. You can review each item's estimated delivery date at checkout. Some items are custom made to order and will experience an extended delivery window. You will receive a shipping confirmation email complete with tracking information as soon as your package ships.
Do you charge sales tax?
In accordance with tax law, sales tax is collected on orders shipping to Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, South Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin. For orders shipping outside of the United States, duties, taxes and VAT will be calculated and charged at checkout.
Can I change or cancel my order once it has been placed?
Once an order has been placed, it cannot be modified. If you need to cancel your order, please contact Customer Care at help@olivela.com or 855-454-2978 and we will do our best to accommodate your request. Please note that cancellations may not be possible, and that once an order has been prepared for shipment, it can no longer be modified or canceled. Items sold as FINAL SALE cannot be canceled.
Do you offer gift receipts or gift wrapping?
We do not offer gift receipts or gift wrapping at this time.
Products
Do you price match?
Yes. If you find an item that we offer listed on a designated U.S. competitor’s website that is available and in-stock for purchase, we will match their listed retail price for the identical item of the same designer, size and color for up to 14 days after the date of original purchase. Please note that we are unable to price match from outlet, bankruptcy, auction, liquidation or flash sale sites. Any promotional discounts, rebates or coupons offered by other retailers are also excluded. Price matches will be issued as a refund after the order has been placed.
Will an item that is sold out come back in stock?
Once an item has sold out, it may not be restocked. Please note that many items are available for only a short period of time. Please contact Personal Shopping at personalshopper@olivela.com with questions.
Are items authentic?
All items on Olivela are received directly from the designer or manufacturer and are guaranteed authentic.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, Discover and American Express, PayPal, Apple Pay and Shopify Pay.
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into four equal, biweekly installment payments with 0% APR, or monthly installments with no hidden or late fees*.
*Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
Can I use Shop Pay Installments if I'm an international customer?
Shop Pay Installments is only available to customers with a United States billing address and a United States mobile phone number. Customers with international billing addresses or phone numbers can't use Shop Pay Installments.
Is there a limit to how much I can spend on a single Shop Pay Installments order?
Yes, 17,500 USD is the order value limit that applies to purchases using Shop Pay Installments, including discounts, shipping, and taxes.
Can I buy gift cards with Shop Pay Installments?
You can't purchase gift cards using Shop Pay Installments. If you want to purchase gift cards along with Shop Pay Installments eligible products, then you need to place two separate orders.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I miss an installment payment?
There are no late fees for customers who miss a scheduled payment. However, partial payments or late payments might impact your credit score, or your eligibility to use Shop Pay Installments in the future. If you have questions about a missed installment payment, then you can contact Affirm support for assistance.
What if I make a return on a purchase made through installments with Shop Pay?
After your refund is processed, the refund amount will be applied to your original payment method within 3-10 business days and your balance will be updated.
If your refund is less than your total purchase balance, then it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, then the difference is returned to your original payment method within 3-10 business days.
If your order is made with interest payments, then the paid interest isn't refunded. When you make payments, the funds are first applied to the accrued unpaid interest and then to the principal. Interest is the cost of borrowing, and isn't refundable.
Have more questions about Shop Pay?
For questions about installment payments on Shop Pay, visit https://shoppay.affirm.com/
Promotion terms & conditions
General promotional exclusions
Discounts exclude the following categories: Beauty, Wellness, Markdowns; as well as the following brands: ALC, Anabela Chan, APC, Carrier Frères, Cinq à Sept, Cire Trudon, Dorothee Schumacher, De Beers Forevermark, Devialet, EF Collection, Herve Leger, Ippolita, Jennifer Zeuner, John Hardy, Joolz by Martha Calvo, Juliska, La Perla, Mansur Gavriel, Marc Jacobs, Marlo Laz, Max Mara, Moncler, Nayestones, Nina Runsdorf, P448, Pamela Love, Rachel Gilbert, Roberto Coin, Selin Kent, Shay Jewelry, Sophie Ratner, Spinelli Kilcollin, Sorel, Suel, Sydney Evan, The Office of Angela Scott, Valentino Garavani, Vintner's Daughter, Walters Faith, Zoe Chicco. Offers may not be combined with any other offers. Promotions are valid for qualifying items and product sales only, not redeemable for dollars spent on taxes or services. Does not apply to previous purchases. Not valid on a purchase of an Olivela gift card. Offer cannot be redeemed for cash. All “free shipping” offers are only to the contiguous United States, unless otherwise specified. We reserve the right to modify or replace any part of these terms and conditions without notice, at our sole discretion.
20% off for first-time customers
Use promo code OLIVELA20 at checkout to receive 20% off sitewide for first time customers only. Excludes Beauty, Wellness, Markdowns and the following brands: ALC, Anabela Chan, APC, Carrier Frères, Cinq à Sept, Cire Trudon, Dorothee Schumacher, De Beers Forevermark, Devialet, EF Collection, Herve Leger, Ippolita, Jennifer Zeuner, John Hardy, Joolz by Martha Calvo, Juliska, La Perla, Mansur Gavriel, Marc Jacobs, Marlo Laz, Max Mara, Moncler, Nayestones, Nina Runsdorf, P448, Pamela Love, Rachel Gilbert, Roberto Coin, Selin Kent, Shay Jewelry, Sophie Ratner, Spinelli Kilcollin, Sorel, Suel, Sydney Evan, The Office of Angela Scott, Valentino Garavani, Vintner's Daughter, Walters Faith, Zoe Chicco. Offer may not be combined with any other offers. Promotion valid for qualifying items and product sales only, not redeemable for dollars spent on taxes or services. Does not apply to previous purchases. Not valid on a purchase of an Olivela gift card. Offer cannot be redeemed for cash. All “free shipping” offers are only to the contiguous United States, unless otherwise specified. We reserve the right to modify or replace any part of these terms and conditions without notice, at our sole discretion. Offer ends 12/31/2023 at 11:59PM PST.
10% off Welcome Back
Use promo code WELCOMEBACK at checkout to receive 10% off sitewide for returning customers only. Excludes Beauty, Wellness, Markdowns and the following brands: ALC, Anabela Chan, APC, Carrier Frères, Cinq à Sept, Cire Trudon, Dorothee Schumacher, De Beers Forevermark, Devialet, EF Collection, Herve Leger, Ippolita, Jennifer Zeuner, John Hardy, Joolz by Martha Calvo, Juliska, La Perla, Mansur Gavriel, Marc Jacobs, Marlo Laz, Max Mara, Moncler, Nayestones, Nina Runsdorf, P448, Pamela Love, Rachel Gilbert, Roberto Coin, Selin Kent, Shay Jewelry, Sophie Ratner, Spinelli Kilcollin, Sorel, Suel, Sydney Evan, The Office of Angela Scott, Valentino Garavani, Vintner's Daughter, Walters Faith, Zoe Chicco. Offer may not be combined with any other offers. Promotion valid for qualifying items and product sales only, not redeemable for dollars spent on taxes or services. Does not apply to previous purchases. Not valid on a purchase of an Olivela gift card. Offer cannot be redeemed for cash. All “free shipping” offers are only to the contiguous United States, unless otherwise specified. We reserve the right to modify or replace any part of these terms and conditions without notice, at our sole discretion. Offer ends 12/31/2023 at 11:59PM PST.
10% off for first-time customers on Beauty & Wellness
Use promo code OLIVELA at checkout to receive 10% off beauty and wellness products for first time customers only. Excludes the following brands: ALC, APC, Carrier Frères, Cinq a Sept, Cire Trudon, Dorothee Schumacher, De Beers Forevermark, Devialet, EF Collection, Herve Leger, Ippolita, Jennifer Zeuner, John Hardy, Joolz by Martha Calvo, Juliska, La Perla, Mansur Gavriel, Marc Jacobs, Marlo Laz, Max Mara, Moncler, Nina Runsdorf, P448, Pamela Love, Roberto Coin, Shay Jewelry, Sophie Ratner, Spinelli Kilcollin, Sorel, Suel, Sydney Evan, The Office of Angela Scott, Theory, Valentino Garavani, Vintner's Daughter, Walters Faith, Zoe Chicco. Offer may not be combined with any other offers. Promotion valid for qualifying items and product sales only, not redeemable for dollars spent on taxes or services. Does not apply to previous purchases. Not valid on a purchase of an Olivela gift card. Offer cannot be redeemed for cash. All “free shipping” offers are only to the contiguous United States, unless otherwise specified. We reserve the right to modify or replace any part of these terms and conditions without notice, at our sole discretion. Offer ends 12/31/2023 at 11:59PM PST.
International shipping & returns
Which countries do you ship to?
We ship orders within the contiguous United States as well as to Canada, United Kingdom, Australia, France, Germany, Spain, Italy, Mexico, Netherlands, Denmark and Norway. At this time, we cannot ship orders to Alaska, Hawaii, Guam, Puerto Rico, the U.S. Virgin Islands or American Samoa. We are unable to ship to freight forwarding companies.
Where do products ship from?
Shipping origins vary. Our warehouse is located in the United States, however some items, including custom and made to order items, will ship to you directly from the designers themselves. Please contact Customer Experience at personalshopper@olivela.com with questions.
Do you charge duties and taxes?
Yes, duties and taxes will be calculated and charged at checkout.
What is your return policy?
We offer free returns on items not marked final sale. Returns must be shipped back within 30 days of the item’s ship date. Once we have received and processed your return, refunds will be issued via the original method of payment. Purchases made using a gift card or store credit will be refunded as credit to your Olivela account. Please allow up to 14 days for processing.
To qualify for a refund, all returned items must be in unused, unworn, unwashed and undamaged condition, and in the original packaging with all designer, Olivela and seal tags attached. Packaging may include hangers, plastic wrap, boxes, dust covers and garment bags and must be returned undamaged. Cosmetics must be unopened to qualify for a refund. Items must be returned securely and shipped within a shipping box. We reserve the right to decline any returns that do not meet this criteria.
Can I make an exchange?
Yes, many items can be exchanged for an alternate size. To initiate, please select "Exchanges & Returns" from the bottom of the homepage. You will be asked to enter your order number to select the item you wish to return, and you will receive a free prepaid mailing label.
How long does it take to process a return?
Please allow for transit and customs clearance for us to receive your return. Once we receive your return, processing can take up to 14 days.
Will I get my duties and taxes refunded?
Yes. Duties and taxes will be refunded with your return.
Gift cards
How do I redeem my gift card?
To redeem, apply it to your Olivela account at checkout. Once your gift card has been added to your account, you can then apply it to your purchase. Any remaining balance will be safely stored in your Olivela account for future use.
Where can I check the balance of my gift card?
Please contact Customer Care at help@olivela.com for information on your Gift Card balance.
Do gift cards expire?
Gift cards do not expire, nor do they accrue any service fees.
Can I cancel or return a gift card?
Gift cards cannot be canceled, refunded or exchanged for cash.
Can I return an item purchased with a gift card?
Qualifying purchases made with gift cards can be returned and will be refunded as credit to your Olivela account. Please see our return policy for more information.
My account
Do I need to create an account to make a purchase?
No, an Olivela account is not required.
How can I reset my password?
To reset your password, please click "Sign in / Register" in the upper left of any page on our site, and then click the "Forgot password?" link.
Change Makers Rewards Program
How do I sign up for the rewards program?
It's easy. Simply create an account at https://www.olivela.com/register and enter your name, email and password. It’s free to join and you will automatically be signed up to receive emails with the latest Olivela drops, promotions and cause partner updates. If you currently have an account or email subscription with us, you’ve already been enrolled and can start earning points immediately.
What are the advantages of becoming a Change Maker?
Change Makers is a tiered rewards program that allows you to earn more benefits the more you engage with us. Members receive rewards points for each purchase that can then be redeemed on future purchases. You also earn points for referring friends, following us on social media, reading our latest content, and are even gifted bonus points on your birthday. In addition to earning points, members get exclusive access to launches and promotions. You can view the full list of perks on our rewards page.
ACCOUNT
I already have an account. Do I need to create a new one to earn rewards?
It's all been taken care of. All customers with an active account were automatically enrolled in our rewards program. If you have more than one customer account with us, please note that only one rewards account was created per person.
Where can I find my rewards account info?
The rewards page is your roadmap. Access your info by visiting our rewards page at www.olivela.com/rewards.
What if I have an old email address or multiple email addresses and want to combine my accounts and earnings?
Contact customer service by emailing help@olivela.com and our team will be happy to assist you with the merge.
EARNING POINTS
Does it cost anything to begin earning points?
Not a dime. The program is completely free. Make sure to visit www.olivela.com/rewards to get started.
What are the easy ways to earn points?
Aside from earning points through purchases, you can add your birthday to your account to earn points, follow us on social or read our latest content. Here is the full breakdown: www.olivela.com/rewards
Can I earn points on gift card purchases?
Yes, you can earn points on gift card purchases.
REDEEMING POINTS
How do I redeem my points?
You can choose to redeem your points in two ways. You can either put them toward a donation to your chosen cause partner or for money off your next purchase (automatically calculated at checkout).
How do points convert to dollars?
Higher levels earn more points at a quicker rate, but 500 points always = $50. For example, at Level 1, you will earn 1 point for every dollar you spend. So, if you spend $150, you'll earn 150 points. When you move up to Level 2, you will be earning points 1.25 times quicker (spend $150→ earn 187 points). When you move up to Level 3, you will be earning points 2 times quicker (spend $150→ earn 300 points). Once you reach 500 points, you can redeem $50 off your next purchase of $250 or more, or donate to your chosen cause partner.
Will I be able to use my rewards points in store?
Absoutely. You can earn or apply points toward purchases at our Nantucket boutique. Simply sign in to your rewards account when you make a purchase.
How do I redeem my rewards points?
Once you get to checkout ensure you are logged in and you will see your total available rewards points. To use your rewards, select from the available rewards in the drop down. You must have a minimum balance of at least 500 points each time you would like to make a redemption. There is a minimum spend threshold when redeeming your reward, in addition to any relevant tax and shipping charges which cannot be covered by points.
How do I donate my points to a cause partner?
Simply log in to your account and select the donation from the rewards page at www.olivela.com/rewards
Can I use my points as well as a discount?
You cannot apply a discount and redeem a reward on the same purchase.
PROGRAM LIMITATIONS
Is there a limit to how many points I can earn?
No, and that’s the best part. You will always have the opportunity to earn more points by shopping, engaging with our site and community online, and through seasonal sales.
RETURNS
Can I return my order if I redeemed rewards points for a discount?
Yes. If you are returning the entire order, we will refund you the total dollar amount spent after the discount was applied. The points you used to redeem the discount will also be added back to your rewards account. For example, if you use a $50 discount on a $500 purchase that you return, the $450 balance will be refunded to your credit card and the $50 reward credit will be deposited back into your rewards account.
Can I partially return my order if I redeemed rewards points for a discount?
Yes. If you are partially returning an order, you will earn points only for the remaining amount. We will not return the points used to redeem the discount. For example, if you use a $50 discount on a $500 purchase and you return $250, you will earn 200 points.
I've earned points and moved up a level with my last purchase, but now I want to return it. What will happen to my reward?
Points earned will only be credited to your account after 30 days in order to reflect the returns period.
REWARDS EXPIRATION
Do points expire?
Points, rewards and your program level will expire if you fail to make at least one purchase every 24 months. If we ever decide to end the rewards program, your points and perks will expire with the program.
Why has my account been terminated?
We reserve the right to terminate a membership if we believe a person is violating our Terms and Conditions (found at www.olivela.com/legal), reselling products, exploiting the program, making excessive returns, engaging in fraud, abusing privileges or behaving inappropriately and seeking to manipulate the program, or for any other reason we deem necessary based on our sole discretion. If your account is terminated by you or us, or you opt-out, you will lose any unused rewards as well as all points that have not been redeemed.
PROGRAM QUESTIONS
How is my rewards level determined?
Your level is determined by the amount you spend in a rolling 12-month period. All customers are enrolled in Level 1. To reach Level 2, you must spend $1,001 - $9,999 in a 12-month period. To reach Level 3, you must spend $10,000 or more in a 12-month period. Once you qualify, you will instantly move up and have access to that level's perks through the rest of the year. As you move up, you will retain all benefits from the previous level.
How do I know which rewards level I am currently a member of?
When you are signed into your rewards account, your homepage will list the rewards levels. Your current level and benefits will be highlighted with a box around it.
What is exclusive access?
As a rewards member, you will get first access to exclusive capsule collections before the general public.
How will I know when I have reached a new level?
When your total points cross a threshold you will receive an email welcoming you to the new level.
Will my level expire?
You will be in Level 1, 2 or 3 for one year from the date you earned it. Make sure to keep interacting with our program to maintain your status (or even move up a level).
TROUBLESHOOTING
Why didn’t I earn points on my purchase?
Doublecheck that you were signed into your account and didn’t accidentally check out as a guest. You must be logged in when making purchases to earn points. If you have done this in error, contact us at help@olivela.com to apply your points retroactively. You won’t receive points if you return your purchase or your purchase is canceled for any reason. Please note that any points you earn on a purchase that you later return will be deducted from your points balance.
I should have earned points for a purchase/incentive but I didn’t see my account balance change. Did I get credit?
Points earned will be credited to your account after 30 days in order to reflect the returns period. Your ‘Rewards History’ will show you the number of points earned, how and when they were earned, as well as any redemptions of points made on your account. If you still feel like your points balance is not accurate, please contact help@olivela.com for assistance.
I received an error message when referring friends through the email referral box. What went wrong?
There are a couple of scenarios that could have triggered the error message. Perhaps there was a mistype in one of the email addresses that you entered, or you forgot to put commas between multiple emails to separate them. We recommend that you go back and enter each email address one at a time, clicking ‘send’ after each one rather than uploading them all at once. If you are still experiencing issues, please contact help@olivela.com for further assistance.
I’ve referred several friends but haven’t received any points for it. Is there something else I need to do?
Thank you so much for referring your friends. We really appreciate it. Referred friends must be a first-time customer in order for both of you to receive the referral rewards. In addition, the referral must be initiated through our rewards referral box on your personal rewards page, or through the use of your unique referral link also found there. Points will be added to your account as soon as your friend completes their first purchase on our website. When this happens you will receive an email letting you know that one of your referrals made a purchase using your code and that a reward was added to your account. You can also check your ‘Rewards History’ to see a list of any points you have received for referrals.
BIRTHDAY REWARD
How can I get a birthday reward?
Add your birthday under 'ways to earn points' at www.olivela.com/rewards. You'll need to register your birthday at least 30 days in advance. On your birthday, we will send you a special discount code via email that is valid for 30 days from the date of your birthday. *Your birthday code is non-transferable and may not be sold or assigned to anyone else. If we feel someone is trying to manipulate the program, we reserve the right to terminate their account at our discretion. If you have added the wrong birthday by mistake, please contact help@olivela.com.
CHANGE MAKERS REWARDS PROGRAM COMPETITION
Olivela Spring 2023 Sweepstakes Terms and Conditions
NO PURCHASE NECESSARY TO ENTER OR WIN. A PURCHASE DOES NOT IMPROVE YOUR CHANCES OF WINNING.
Please read these rules (the “Official Rules”) before entering the Sweepstakes. By entering and participating in the Sweepstakes, you agree to be bound by these Official Rules and represent that you satisfy all of the eligibility requirements set forth below.
1. Eligibility. Participation in the Sweepstakes is open only to legal residents of the 50 United States and the District of Columbia who are aged 18 or older; or the age of majority in legal resident’s home state (whichever is older) at time of entry. Sweepstakes is void elsewhere and where prohibited, taxed or restricted by law. Employees, officers and directors of Olivela (“Sponsor”) and its affiliates, subsidiaries, divisions, partners, advertising and promotion agencies (collectively, all of the foregoing, the “Released Parties”), and their immediate family members (parents, children, siblings, spouse) or members of the same household (whether related or not) of such employees/officers/directors are not eligible to enter. You are not authorized to participate in the Sweepstakes if you are not located within the 50 United States or the District of Columbia. All federal, state and local laws and regulations apply.
2. Sweepstakes Entry Period. The Sweepstakes Entry Period shall run from 12:01AM ET on May 4, 2023 and end at 11:59PM ET on May 15, 2023 (“Entry Period”). The Entry Period is as stated above unless extended or shortened by Sponsor, in its sole and absolute discretion.
3. How to Enter. During the Sweepstakes Entry Period, the entrant must provide their email address and submit a short sentence speaking to the topic outlined within the competition guidelines.
Limit: One entry per person. (“Sweepstakes Entry Limit”). Any entries that exceed the Sweepstakes Entry Limit will be disqualified. Decisions of the Sponsor are final relating to all aspects of the online entry process and results. Sponsor may void any entry if entrant or related parties violate any of the terms and conditions attached to the Sweepstakes or these Official Rules.
4. Random Drawing/Odds. One (1) winner (the “Winners”) will be selected from all eligible entries received during Entry Period. Winners shall be chosen at random. Odds of winning depend on the total number of eligible entries received during the Entry
Period. The random drawing will be conducted by Sponsor. By entering the Sweepstakes, each entrant fully and unconditionally agrees to be bound by these Official Rules and the decisions of the Sponsor, which will be final and binding in all matters relating to the Sweepstakes.
5. Prize. Each participant will receive 100 Change Maker Loyalty Points within seven days of their submission. One (1) Winner will receive $500 credit to spend on https://www.olivela.com (the “Prize”). Sponsor will award the Prize only after the Winner completes the verification process. The Prize is not transferable, cannot be sold, is not exchangeable, is not redeemable for cash, and is void where prohibited by law. The approximate retail value (“ARV”) of the each Prize is $500. No substitutions or cash redemptions. The Prize will be awarded provided a sufficient number of eligible entries are received. All federal, state and local taxes and unspecified expenses are the sole responsibility of the Winner. Winner acknowledges that the Sponsor, Released Parties and all other businesses affiliated with this Sweepstakes and their agents do not make, nor are in any manner responsible for any warranty, representations, expressed or implied, in fact or in law, relative to the quality, conditions, fitness or merchantability of any aspect of the Prize.
AN ENTRANT IS NOT A WINNER OF ANY PRIZE, EVEN IF THE SWEEPSTAKES SHOULD SO INDICATE, UNLESS AND UNTIL ENTRANT’S ELIGIBILITY, AND SWEEPSTAKES WINNERS HAVE BEEN VERIFIED AND ENTRANT HAS BEEN NOTIFIED THAT VERIFICATION IS COMPLETE. SPONSOR WILL NOT ACCEPT SCREENSHOTS OR OTHER EVIDENCE OF WINNING IN LIEU OF ITS VALIDATION PROCESS.
6. Prize Notification. Winner will be notified by email on their address provided on or before Entry Period ends and may be required to sign and return, where legal, an Affidavit of Eligibility and Release and W9 within five (5) days of Prize notification. If the Winner cannot be contacted within five (5) days of first notification attempt, if Prize or Prize notification is returned as undeliverable, if the Winner rejects the Prize, or in the event of noncompliance with these Official Rules, the Prize will be forfeited and an alternate Winner will be selected from among all remaining eligible entries, time permitting. Upon Prize forfeiture, no compensation will be given. Limit one (1) prize per person, per household.
7. License/Usage. By entering the Sweepstakes, each entrant fully and unconditionally agrees to be bound by these Official Rules, which will be final and binding in all matters relating to the Sweepstakes.
8. Release. By participating, each entrant and Winner agrees to release, indemnify and hold harmless Sponsor and the Released Parties from any and all liability, for loss, harm, damage, injury, cost or expense whatsoever including without limitation, property damage, personal injury and/or death which may occur in connection with, preparation for, or participation in Sweepstakes, or possession, acceptance and/or use or misuse of Prize or participation in any Sweepstakes-related activity and claims based on publicity rights,
defamation, invasion of privacy, copyright or trademark infringement, or other intellectual property related cause of action, breach of contract and/or merchandise delivery. Neither Sponsor nor any Released Parties are responsible for (i) any typographical or other error in the printing of the offer, in the administration of the Sweepstakes or in the announcement of the Prize or (ii) any damages, taxes, or expenses that any Winner might incur as a result of this Sweepstakes or receipt of Prize. Winner assumes all liability for any injury or damage caused or claimed to be caused by participation in this Sweepstakes or use/misuse or redemption of the Prize.
9. Additional Terms. In case of dispute as to identity of entrant, entry will be declared made by the authorized account holder of the cell phone number submitted at time of entry. “Authorized Account Holder” is defined as the natural person who is assigned the cell phone number by a provider, Any attempted form of entry other than as set forth above is prohibited; no automatic, programmed, robotic or similar means of entry are permitted. Neither Sponsor nor Released Parties are responsible for errors in content or misprinting, technical, hardware, software, telephone or other communications malfunctions, errors or failures of any kind, lost or unavailable network connections, website, Internet, or ISP availability, unauthorized human intervention, traffic congestion, incomplete or inaccurate capture of entry information (regardless of cause) or failed, incomplete, garbled, jumbled or delayed computer transmissions which may limit one’s ability to enter the Sweepstakes, including any injury or damage to entrant’s or any other person’s computer relating to or resulting from participating in this Sweepstakes or downloading any materials in this Sweepstakes. Sponsor reserves the right, in its sole discretion, to cancel, terminate, modify, extend or suspend this Sweepstakes for any reason, including but not limited to, virus, bugs, non-authorized human intervention, fraud or other causes beyond its control which could corrupt or affect the administration, security, fairness or proper conduct of the Sweepstakes.
In case of termination, Sponsor will select the Winner from all eligible entries received prior to and/or after (if appropriate) the action taken by Sponsor. Sponsor reserves the right, at its sole discretion, to disqualify any individual it finds, in its sole discretion, to be tampering with the entry process or the operation of the Sweepstakes or website. Sponsor may prohibit an entrant from participating in the Sweepstakes or winning a Prize if, in its sole discretion, it determines that said entrant is attempting to undermine the legitimate operation of the Sweepstakes by cheating, hacking, deception, or other unfair playing practices (including
the use of automated quick entry programs) or intending to annoy, abuse, threaten or harass any other entrants or Sponsor representatives or otherwise not complying with these Official Rules. There is no purchase required to participate. A purchase does not increase odds of winning. Sponsor is not responsible if Sweepstakes cannot take place or if any Prize cannot be awarded or used due to any reason outside Sponsor’s reasonable control. No more than the stated number of Prizes will be awarded.
SPONSOR IS NOT RESPONSIBLE FOR INCOMPATIBILITY OF ENTRANT’S HARDWARE, SOFTWARE OR BROWSER TECHNOLOGY WITH SPONSOR’S HARDWARE, SOFTWARE OR BROWSER TECHNOLOGY.
CAUTION: ANY ATTEMPT BY AN ENTRANT TO DELIBERATELY DAMAGE ANY WEBSITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS, AND SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.
10. Limitation of Liability; Disclaimer of Warranties. IN NO EVENT WILL THE SPONSOR OR RELEASED PARTIES BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OR LOSSES OF ANY KIND, INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING OUT OF ACCESS TO AND USE OF THE SERVICE AND/OR THE SWEEPSTAKES, DOWNLOADING FROM AND/OR PRINTING MATERIAL DOWNLOADED FROM ANY WEBSITES OR APPLICATIONS ASSOCIATED WITH THE SWEEPSTAKES. IN NO EVENT SHALL SPONSOR’S OR THE RELEASED PARTIES’ TOTAL LIABILITY TO AN ENTRANT FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED $10.00. WITHOUT LIMITING THE FOREGOING, THIS SWEEPSTAKES AND ALL PRIZES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. SOME JURISDICTIONS MAY NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSION OF IMPLIED WARRANTIES SO SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. CHECK YOUR LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS.
11. Disputes; Governing Law. The parties waive all rights to trial in any action or proceeding instituted in connection with these Official Rules, including, without limitation, the Sweepstakes. Any controversy or claim arising out of or relating to these Official Rules and/or the Sweepstakes shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in
any arbitration with any claim or controversy of any other party.
12. Use of Data. Sponsor will be collecting personal data about entrants online, in accordance with its privacy policy. By participating in the Sweepstakes, each entrant hereby agrees to Sponsor’s collection and usage of their personal information and acknowledges that they have read and accepted Sponsor’s privacy policy.
13. Name of Winner. To obtain information regarding the Winner, send an email to help@olivela.com
15. Disclaimer. Sweepstakes is in no way sponsored, endorsed, or administered by, or
associated with Instagram. Entrant understands that by entering this Sweepstakes, entrant is providing information to Sponsor and not to Instagram. ANY AND ALL COMMENTS MADE BY ENTRANTS REPRESENT SOLELY THE VIEWS/OPINIONS OF THE INDIVIDUAL ENTRANT AND DO NOT REFLECT THE VIEWS/OPINIONS OF SPONSOR IN ANY MANNER.
16. Questions? Any questions, comments or complaints regarding this Sweepstakes should be sent via email to: help@olivela.com
PROPOSITION 65
Under Proposition 65, California consumers are entitled to special warnings for products containing substances known to be harmful to the body and reproductive system if overly exposed to them. These products include handbags, jewelry, footwear and other accessories that may contain traces of chemicals such as lead. In accordance with Proposition 65, here is a warning for our California consumers:
Olivela impact
Why does Olivela feature different cause partners at different times?
While we support a variety of cause partners all year long, we highlight one (or more) during certain critical moments. It’s in your hands to select from our cause partners which organization you wish to support.
Why is Save the Children a featured cause partner?
Olivela is committed to giving back to communities in need, especially during difficult times. That’s why we’re highlighting Save the Children as our featured cause partner, an organization dedicated to providing life-saving humanitarian aid to children who need it most. With the current crisis in Ukraine increasing hunger for millions of children globally due to skyrocketing wheat prices and inflation, the lives of children in the world's most fragile contexts, such as Afghanistan, Yemen, Lebanon and Syria, are now at even greater risk. Save the Children continues to remain responsive to these and evolving crises around the world.
At least 8% of the purchase price from each item sold will support Save the Children. $1 can supply a mask to a first responder in high risk areas. $2 can help provide hygiene products for babies. $3 can help provide 5 essential supplies for refugees.
How can I choose which cause partner I want to support?
When you have items in your bag, you can choose from a list of cause partners, and proceeds from your purchase will go to this cause partner for that purchase and future purchases. If you wish to change your cause partner for your next purchase, simply sign in to your Olivela account and go to 'My Impact.' Here you can choose from a list of cause partners to support for future purchases. You can also browse our list of cause partners and choose 'Shop to support' from any of our cause partner pages.
How often do you donate to your cause partners?
We make contributions from our sales proceeds to our cause partners every 180 days.
Is the 20% giveback associated with my purchase tax deductible?
No. The donation associated with the sales of products is not tax deductible to the purchaser.
How do I know what my impact has been?
We want you to be able to see the impact you're having when you purchase from Olivela. That's why there is a dedicated 'My Impact' area within your account that enables you to see the charitable contributions resulting from your activity over time. That's also why every item we sell is connected to a precise benefit metric that it can deliver through the work of our cause partners. We think it's more powerful to see your impact in actions than in dollars.
Cause partners
We've worked with our cause partners so that 20% of the proceeds from every purchase you make supports them, and will have a meaningful impact.
Gender equality
Save the Children
At least 8% of the purchase price from each item sold will support Save the Children. $1 can supply a mask to a first responder in high risk areas. $2 can help provide hygiene products for babies. $3 can help provide 5 essential supplies for refugees.
CARE
At least 8% of the price from each purchase will support CARE. $4 can provide a day of education and support for a Syrian refugee. A donation of $4 can also be used to provide resources and support for refugee families and to help CARE work around the globe to save lives, defeat poverty and achieve social justice.
Dress for Success
$2 can provide 1 day of training so that women of any age and background can have access to support and skills development to gain confidence and thrive in work and life. Dress for Success is a global nonprofit organization that provides professional attire for low-income women, to help support their job-search and interview process.
Pérez Art Museum Miami (PAMM)
$3 can provide 2 hours of free admission for a current student in Miami-Dade's K-12 program.
Project Glimmer
$5 can provide a girl with one meaningful gift ($50 value) that recognizes and supports her accomplishments and milestones. Every dollar helps support Project Glimmer's mission to inspire at-risk teenage girls and women to believe in themselves by letting them know their community cares.
Health & wellness
St. Jude Children’s Research Hospital
Through 12/31, at least 8% of the price from each purchase will support St. Jude Children's Research Hospital in providing lifesaving treatments to children.
"Net proceeds" shall mean the gross retail price of products sold by Olivela during an applicable period on the St. Jude site and at other events, less the applicable wholesale price, discounts and in-bound shipping costs of such products and any returns of products purchased on the St. Jude site during the same applicable period.
Stand Up To Cancer
Through 12/31, at least 8% of the price from each purchase will support Stand Up To Cancer's mission to make every cancer patient a long-term survivor.
Nantucket Community Sailing
$4 can provide 1 hour of sailing scholarship to an underserved child. $4 can also support free community outreach programming. Every donation supports the Nantucket Community Sailing mission to engage people of all ages in the joy of sailing, offering access to all of Nantucket's underserved youth.
Nantucket Historical Association
$3 can provide 1 day of preserving Nantucket's history. Every donation supports the NHA's mission to preserve and interpret the history of Nantucket.
Nantucket Cottage Hospital
$4 can provide 2 hours of life-saving dialysis at Nantucket Cottage Hospital. $4 can also be used to support the larger goals of NCH. Every donation supports NCH's mission to be the island’s primary source of a full range of health and wellness services.
Team IMPACT
$4 can provide 1 day of support. Team IMPACT matches children with life-threatening illnesses with college athletic teams. This mutually beneficial relationship provides the sick child with a sense of belonging and being a part of a team despite illness, while the college athletes get a sense of perspective all while creating a special relationship.
Aspen Education Foundation
$3 can provide 1 week of literacy support for a child in the Aspen public school system. $3 can also be used to support AEF's mission to provide vital programs that the state of Colorado does not fund.
Battery Powered
$1 can provide a 2 hour "charge" to The SF Battery's efforts to activate generosity toward society's most pressing issues, including supporting vulnerable youth and ensuring safer and healthier communities.
Fairwinds
Your purchase will help provide access to Fairwind's free urgent behavioral healthcare clinic for an islander in crisis. It will also be used to support the larger goals of Fairwinds and its mission to provide comprehensive licensed therapeutic support that fosters mental health through prevention, wellness education and addiction recovery services.
Face Forward International
Face Forward International provides pro bono reconstructive surgery and emotional counseling to survivors of domestic violence, human trafficking and cruel acts of crime. $4 can provide 1 day of aftercare medicine for patients.
CASA of Orange County
$4 can provide 1 day of mentoring and advocacy for a youth in the OC foster care system by a trained and supervised Court Appointed Special Advocate.
Climate action
Re:wild
Re:wild, formally Global Wildlife Conservation: $4 can provide 1 hour of on-the-ground conservation efforts for previously overlooked and critically endangered species. $4 can also be used to support its larger goals and mission to protect endangered species and habitats through science-based field action.
Earth Day Network
$1 can plant 1 tree
Global Heritage Fund
$2 can provide 1 day of wages. GHF's mission is to invest in cultural heritage as a stimulus to social innovation. It helps underserved people preserve their past and build dignified futures. Your support will help pay a day's wage for communities who form the living heritage of humanity’s shared history.
Nantucket Historical Association
$3 can provide 1 day of preserving Nantucket's history. Every donation supports the NHA's mission to preserve and interpret the history of Nantucket.
Eden Projects
$1 can plant 6 trees
Ocean Conservancy
At least 8% of the price from each purchase will support Ocean Conservancy, where $3 can help remove 75 pieces of plastic from beaches and waterways.
Contact us
Still have a question?
Please contact Customer Care at help@olivela.com or call us at 1-855-454-2978 or 44-808-169-3141.
