20% of proceeds support the causes you care about.
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FAQ

Returns & exchanges

What is your return policy?

We offer free returns on items not marked final sale. Returns must be shipped back within 30 days of the item’s ship date. Once we have received and processed your return, refunds will be issued via the original method of payment. Purchases made using a gift card or store credit will be refunded as credit to your Olivela account. Please allow up to 14 days for processing.

To qualify for a refund, all returned items must be in unused, unworn, unwashed and undamaged condition, and in the original packaging with all designer, Olivela and seal tags attached. Packaging may include hangers, plastic wrap, boxes, dust covers and garment bags and must be returned undamaged. Cosmetics must be unopened to qualify for a refund. Items must be returned securely and shipped within a shipping box. We reserve the right to decline any returns that do not meet this criteria.

How can I return an online purchase?

Please select "Exchanges & Returns" from the bottom of the homepage. You will be asked to enter your order number to select the item you wish to return, and you will receive a free prepaid mailing label.

Can I make an exchange?

Yes, many items can be exchanged for an alternate size. To initiate, please select "Exchanges & Returns" from the bottom of the homepage. You will be asked to enter your order number to select the item you wish to return, and you will receive a free prepaid mailing label.

How long does it take to process a return?

Please allow up to 14 days for processing after we receive your return.

How can I return an in-store purchase?

Items purchased in store may be returned to our retail store. Returns with an original or email receipt will be accepted up to 30 days from the date of purchase. To qualify for a refund, all returned items must be in unused, unworn, unwashed and undamaged condition, and in the original packaging with all designer, Olivela, swimwear liners and seal tags attached. Packaging may include hangers, plastic wrap, boxes, dust covers and garment bags. If you are unable to make your return in store, please contact us at help@olivela.com to make arrangements.

Shipping

How much does shipping cost?

We offer free standard ground shipping within the United States on all orders. Select items can be upgraded to express shipping for a fee.

Are expedited shipping options available?

Select items can be upgraded to express 2-Day or Next Day shipping for a fee. You can review each item's estimated delivery date at checkout.

Can you ship one of my items to a different address?

Each order can only be shipped to one address.

Will all my items be shipped together?

To ensure your order ships to you as quickly as possible, some orders may be sent in multiple shipments. In those cases, you will receive a separate shipping confirmation email with tracking.

Orders

How can I track my order?

As soon as your package is on its way, you will receive a shipping confirmation email with tracking information. To view your order status and to track your package, log into your Olivela account for your order history.

When will my order arrive?

Shipping times may vary per item. You can review each item's estimated delivery date at checkout. Some items are custom made to order and will experience an extended delivery window. You will receive a shipping confirmation email complete with tracking information as soon as your package ships.

Do you charge sales tax?

In accordance with tax law, sales tax is collected on orders shipping to Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Louisiana, Maryland, Massachusetts, Minnesota, Nevada, New York, North Carolina, South Carolina, Ohio, Texas, Virginia and Washington state. For orders shipping outside of the United States, duties, taxes and VAT will be calculated and charged at checkout.

Can I change or cancel my order once it has been placed?

Once an order has been placed, it cannot be modified. If you need to cancel your order, please contact Customer Care at help@olivela.com or 855-454-2978 and we will do our best to accommodate your request. Please note that cancellations may not be possible, and that once an order has been prepared for shipment, it can no longer be modified or canceled. Items sold as FINAL SALE cannot be canceled.

Do you offer gift receipts or gift wrapping?

We do not offer gift receipts or gift wrapping at this time.

Products

Do you price match?

Yes. If you find an item that we offer listed on a designated U.S. competitor’s website that is available and in-stock for purchase, we will match their listed retail price for the identical item of the same designer, size and color for up to 14 days after the date of original purchase. Please note that we are unable to price match from outlet, bankruptcy, auction, liquidation or flash sale sites. Any promotional discounts, rebates or coupons offered by other retailers are also excluded. Price matches will be issued as a refund after the order has been placed.

Will an item that is sold out come back in stock?

Once an item has sold out, it may not be restocked. Please note that many items are available for only a short period of time. Please contact Personal Shopping at personalshopper@olivela.com with questions.

Are items authentic?

All items on Olivela are received directly from the designer or manufacturer and are guaranteed authentic.

Payment

What payment methods do you accept?

We accept Visa, MasterCard, Discover and American Express, PayPal, Apple Pay and Shopify Pay.

Promotion terms & conditions

General promotional exclusions

Discounts exclude the following categories: Beauty, Wellness, Markdowns; as well as the following brands: ALC, APC, Carrier Frères, Cinq à Sept, Cire Trudon, Dorothee Schumacher, De Beers Forevermark, Devialet, EF Collection, Herve Leger, Ippolita, Jennifer Zeuner, John Hardy, Joolz by Martha Calvo, Juliska, La Perla, Mansur Gavriel, Marc Jacobs, Marlo Laz, Max Mara, Moncler, Nina Runsdorf, P448, Pamela Love, Roberto Coin, Shay Jewelry, Sophie Ratner, Spinelli Kilcollin, Sorel, Suel, Sydney Evan, The Office of Angela Scott, Theory, Valentino Garavani, Vintner's Daughter, Walters Faith, Zoe Chicco. Offers may not be combined with any other offers. Promotions are valid for qualifying items and product sales only, not redeemable for dollars spent on taxes or services. Does not apply to previous purchases. Not valid on a purchase of an Olivela gift card. Offer cannot be redeemed for cash. All “free shipping” offers are only to the contiguous United States, unless otherwise specified. We reserve the right to modify or replace any part of these terms and conditions without notice, at our sole discretion.

20% off for first-time customers

Use promo code OLIVELA20 at checkout to receive 20% off sitewide for first time customers only. Excludes Beauty, Wellness, Markdowns and the following brands: ALC, APC, Carrier Frères, Cinq à Sept, Cire Trudon, Dorothee Schumacher, De Beers Forevermark, Devialet, EF Collection, Herve Leger, Ippolita, Jennifer Zeuner, John Hardy, Joolz by Martha Calvo, Juliska, La Perla, Mansur Gavriel, Marc Jacobs, Marlo Laz, Max Mara, Moncler, Nina Runsdorf, P448, Pamela Love, Roberto Coin, Shay Jewelry, Sophie Ratner, Spinelli Kilcollin, Sorel, Suel, Sydney Evan, The Office of Angela Scott, Theory, Valentino Garavani, Vintner's Daughter, Walters Faith, Zoe Chicco. Offer may not be combined with any other offers. Promotion valid for qualifying items and product sales only, not redeemable for dollars spent on taxes or services. Does not apply to previous purchases. Not valid on a purchase of an Olivela gift card. Offer cannot be redeemed for cash. All “free shipping” offers are only to the contiguous United States, unless otherwise specified. We reserve the right to modify or replace any part of these terms and conditions without notice, at our sole discretion. Offer ends 12/31/2023 at 11:59PM PST.

10% off for first-time customers on Beauty & Wellness

Use promo code OLIVELA at checkout to receive 10% off beauty and wellness products for first time customers only. Excludes the following brands: ALC, APC, Carrier Frères, Cinq a Sept, Cire Trudon, Dorothee Schumacher, De Beers Forevermark, Devialet, EF Collection, Herve Leger, Ippolita, Jennifer Zeuner, John Hardy, Joolz by Martha Calvo, Juliska, La Perla, Mansur Gavriel, Marc Jacobs, Marlo Laz, Max Mara, Moncler, Nina Runsdorf, P448, Pamela Love, Roberto Coin, Shay Jewelry, Sophie Ratner, Spinelli Kilcollin, Sorel, Suel, Sydney Evan, The Office of Angela Scott, Theory, Valentino Garavani, Vintner's Daughter, Walters Faith, Zoe Chicco. Offer may not be combined with any other offers. Promotion valid for qualifying items and product sales only, not redeemable for dollars spent on taxes or services. Does not apply to previous purchases. Not valid on a purchase of an Olivela gift card. Offer cannot be redeemed for cash. All “free shipping” offers are only to the contiguous United States, unless otherwise specified. We reserve the right to modify or replace any part of these terms and conditions without notice, at our sole discretion. Offer ends 12/31/2023 at 11:59PM PST.

International shipping & returns

Which countries do you ship to?

We ship orders within the contiguous United States as well as to Canada, United Kingdom, Australia, France, Germany, Spain, Italy, Mexico, Netherlands, Denmark and Norway. At this time, we cannot ship orders to Alaska, Hawaii, Guam, Puerto Rico, the U.S. Virgin Islands or American Samoa. We are unable to ship to freight forwarding companies.

Where do products ship from?

Shipping origins vary. Our warehouse is located in the United States, however some items, including custom and made to order items, will ship to you directly from the designers themselves. Please contact Customer Experience at personalshopper@olivela.com with questions.

Do you charge duties and taxes?

Yes, duties and taxes will be calculated and charged at checkout.

What is your return policy?

We offer free returns on items not marked final sale. Returns must be shipped back within 30 days of the item’s ship date. Once we have received and processed your return, refunds will be issued via the original method of payment. Purchases made using a gift card or store credit will be refunded as credit to your Olivela account. Please allow up to 14 days for processing.

To qualify for a refund, all returned items must be in unused, unworn, unwashed and undamaged condition, and in the original packaging with all designer, Olivela and seal tags attached. Packaging may include hangers, plastic wrap, boxes, dust covers and garment bags and must be returned undamaged. Cosmetics must be unopened to qualify for a refund. Items must be returned securely and shipped within a shipping box. We reserve the right to decline any returns that do not meet this criteria.

Can I make an exchange?

Yes, many items can be exchanged for an alternate size. To initiate, please select "Exchanges & Returns" from the bottom of the homepage. You will be asked to enter your order number to select the item you wish to return, and you will receive a free prepaid mailing label.

How long does it take to process a return?

Please allow for transit and customs clearance for us to receive your return. Once we receive your return, processing can take up to 14 days.

Will I get my duties and taxes refunded?

Yes. Duties and taxes will be refunded with your return.

Gift cards

How do I redeem my gift card?

To redeem, apply it to your Olivela account at checkout. Once your gift card has been added to your account, you can then apply it to your purchase. Any remaining balance will be safely stored in your Olivela account for future use.

Where can I check the balance of my gift card?

Please contact Customer Care at help@olivela.com for information on your Gift Card balance.

Do gift cards expire?

Gift cards do not expire, nor do they accrue any service fees.

Can I cancel or return a gift card?

Gift cards cannot be canceled, refunded or exchanged for cash.

Can I return an item purchased with a gift card?

Qualifying purchases made with gift cards can be returned and will be refunded as credit to your Olivela account. Please see our return policy for more information.

My account

Do I need to create an account to make a purchase?

No, an Olivela account is not required.

How can I reset my password?

To reset your password, please click "Sign in / Register" in the upper left of any page on our site, and then click the "Forgot password?" link.

PROPOSITION 65

Olivela impact

Why does Olivela feature different cause partners at different times?

While we support a variety of cause partners all year long, we highlight one (or more) during certain critical moments. It’s in your hands to select from our cause partners which organization you wish to support.

Why is Save the Children a featured cause partner?

Olivela is committed to giving back to communities in need, especially during difficult times. That’s why we’re highlighting Save the Children as our featured cause partner, an organization dedicated to providing life-saving humanitarian aid to children who need it most. With the current crisis in Ukraine increasing hunger for millions of children globally due to skyrocketing wheat prices and inflation, the lives of children in the world's most fragile contexts, such as Afghanistan, Yemen, Lebanon and Syria, are now at even greater risk. Save the Children continues to remain responsive to these and evolving crises around the world.


At least 8% of the purchase price from each item sold will support Save the Children. $1 can supply a mask to a first responder in high risk areas. $2 can help provide hygiene products for babies. $3 can help provide 5 essential supplies for refugees.

How can I choose which cause partner I want to support?

When you have items in your bag, you can choose from a list of cause partners, and proceeds from your purchase will go to this cause partner for that purchase and future purchases. If you wish to change your cause partner for your next purchase, simply sign in to your Olivela account and go to 'My Impact.' Here you can choose from a list of cause partners to support for future purchases. You can also browse our list of cause partners and choose 'Shop to support' from any of our cause partner pages.

How often do you donate to your cause partners?

We make contributions from our sales proceeds to our cause partners every 180 days.

Is the 20% giveback associated with my purchase tax deductible?

No. The donation associated with the sales of products is not tax deductible to the purchaser.

How do I know what my impact has been?

We want you to be able to see the impact you're having when you purchase from Olivela. That's why there is a dedicated 'My Impact' area within your account that enables you to see the charitable contributions resulting from your activity over time. That's also why every item we sell is connected to a precise benefit metric that it can deliver through the work of our cause partners. We think it's more powerful to see your impact in actions than in dollars.

Cause partners

Gender equality

Save the Children

At least 8% of the purchase price from each item sold will support Save the Children. $1 can supply a mask to a first responder in high risk areas. $2 can help provide hygiene products for babies. $3 can help provide 5 essential supplies for refugees.

http://www.savethechildren.org/

CARE

At least 8% of the price from each purchase will support CARE. $4 can provide a day of education and support for a Syrian refugee. A donation of $4 can also be used to provide resources and support for refugee families and to help CARE work around the globe to save lives, defeat poverty and achieve social justice.

http://www.care.org/

Dress for Success

$2 can provide 1 day of training so that women of any age and background can have access to support and skills development to gain confidence and thrive in work and life. Dress for Success is a global nonprofit organization that provides professional attire for low-income women, to help support their job-search and interview process.

https://dressforsuccess.org/

Pérez Art Museum Miami (PAMM)

$3 can provide 2 hours of free admission for a current student in Miami-Dade's K-12 program.

https://www.pamm.org/

Project Glimmer

$5 can provide a girl with one meaningful gift ($50 value) that recognizes and supports her accomplishments and milestones. Every dollar helps support Project Glimmer's mission to inspire at-risk teenage girls and women to believe in themselves by letting them know their community cares.

https://www.projectglimmer.org/

Health & wellness

St. Jude Children’s Research Hospital

Through 12/31, at least 8% of the price from each purchase will support St. Jude Children's Research Hospital in providing lifesaving treatments to children.

"Net proceeds" shall mean the gross retail price of products sold by Olivela during an applicable period on the St. Jude site and at other events, less the applicable wholesale price, discounts and in-bound shipping costs of such products and any returns of products purchased on the St. Jude site during the same applicable period.

http://www.stjude.org/

Stand Up To Cancer

Through 12/31, at least 8% of the price from each purchase will support Stand Up To Cancer's mission to make every cancer patient a long-term survivor.

http://www.standuptocancer.org/

Nantucket Community Sailing

$4 can provide 1 hour of sailing scholarship to an underserved child. $4 can also support free community outreach programming. Every donation supports the Nantucket Community Sailing mission to engage people of all ages in the joy of sailing, offering access to all of Nantucket's underserved youth.

http://www.nantucketcommunitysailing.org/

Nantucket Historical Association

$3 can provide 1 day of preserving Nantucket's history. Every donation supports the NHA's mission to preserve and interpret the history of Nantucket.

https://nha.org/

Nantucket Cottage Hospital

$4 can provide 2 hours of life-saving dialysis at Nantucket Cottage Hospital. $4 can also be used to support the larger goals of NCH. Every donation supports NCH's mission to be the island’s primary source of a full range of health and wellness services.

http://www.nantuckethospital.org/

Team IMPACT

$4 can provide 1 day of support. Team IMPACT matches children with life-threatening illnesses with college athletic teams. This mutually beneficial relationship provides the sick child with a sense of belonging and being a part of a team despite illness, while the college athletes get a sense of perspective all while creating a special relationship.

https://teamimpact.org/

Aspen Education Foundation

$3 can provide 1 week of literacy support for a child in the Aspen public school system. $3 can also be used to support AEF's mission to provide vital programs that the state of Colorado does not fund.

http://www.aspenaef.org/

Battery Powered

$1 can provide a 2 hour "charge" to The SF Battery's efforts to activate generosity toward society's most pressing issues, including supporting vulnerable youth and ensuring safer and healthier communities.

Fairwinds

Your purchase will help provide access to Fairwind's free urgent behavioral healthcare clinic for an islander in crisis. It will also be used to support the larger goals of Fairwinds and its mission to provide comprehensive licensed therapeutic support that fosters mental health through prevention, wellness education and addiction recovery services.

http://www.fairwindscenter.org/

Face Forward International

Face Forward International provides pro bono reconstructive surgery and emotional counseling to survivors of domestic violence, human trafficking and cruel acts of crime. $4 can provide 1 day of aftercare medicine for patients.

https://www.faceforwardintl.org/

CASA of Orange County

$4 can provide 1 day of mentoring and advocacy for a youth in the OC foster care system by a trained and supervised Court Appointed Special Advocate.

https://www.casaoc.org/

Climate action

Re:wild

Re:wild, formally Global Wildlife Conservation: $4 can provide 1 hour of on-the-ground conservation efforts for previously overlooked and critically endangered species. $4 can also be used to support its larger goals and mission to protect endangered species and habitats through science-based field action.

https://www.rewild.org/

Earth Day Network

$1 can plant 1 tree

https://www.earthday.org/

Global Heritage Fund

$2 can provide 1 day of wages. GHF's mission is to invest in cultural heritage as a stimulus to social innovation. It helps underserved people preserve their past and build dignified futures. Your support will help pay a day's wage for communities who form the living heritage of humanity’s shared history.

https://globalheritagefund.org/

Nantucket Historical Association

$3 can provide 1 day of preserving Nantucket's history. Every donation supports the NHA's mission to preserve and interpret the history of Nantucket.

https://nha.org/

Eden Projects

$1 can plant 6 trees

https://www.edenprojects.org/

Ocean Conservancy

At least 8% of the price from each purchase will support Ocean Conservancy, where $3 can help remove 75 pieces of plastic from beaches and waterways.

Contact us

Still have a question?