1. What is your return policy?
We offer free returns on items not marked final sale. Returns must be initiated within 30 days of the item's ship date. Once we have received and processed your return, refunds will be issued via the original method of payment. Purchases made using a gift card or store credit will be refunded as credit to your Olivela account. Please allow up to 14 days for processing.
To qualify for a refund, all returned items must be in unused, unworn, unwashed, and undamaged condition, and in the original packaging with all original designer, Olivela, and seal tags attached. Packaging may include hangers, plastic wrap, boxes, dust covers, and garment bags. Cosmetics must be unopened to qualify for a refund. Some cosmetics, including wellness and false eyelashes, are final sale and cannot be returned. We reserve the right to decline any returns that do not meet this criteria.
Please contact our customer care team at firstname.lastname@example.org
or (855) 454-2957
between the hours of 7 am and 7 pm Eastern Time, Monday through Friday if you have any questions.